Shipping policy
1. Order Processing Time
All orders are processed within **1-3 business days** (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
> *Note: During high-volume seasons or promotional periods, processing may take up to 5 business days.*
2. Shipping Rates & Estimates
We offer worldwide shipping. Shipping charges for your order will be calculated and displayed at checkout.
Standard Shipping:** [e.g., Free for orders over $50 / Or flat rate of $4.99]
Express Shipping:** [e.g., $15.00]
3. Estimated Delivery Time
Since we work with global suppliers to ensure the best prices, shipping times vary depending on your location:
| Region | Estimated Delivery Time |
|---|---|
| **United States / Canada** | 10 – 20 Business Days |
| **Europe / United Kingdom** | 10 – 15 Business Days |
| **Australia / New Zealand** | 12 – 20 Business Days |
| **Rest of the World** | 15 – 30 Business Days |
*Please note that these are estimates only. Actual delivery time may be affected by external factors such as customs clearance, local postal delays, or extreme weather.*
4. Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive a **Shipment Confirmation email** containing your tracking number(s). The tracking information will be active within **48-72 hours**.
You can track your package via our [Tracking Page Link] or through global tracking sites like 17track.net.
5. Customs, Duties, and Taxes
Nxin store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Damages & Lost Packages
If you received your order damaged, please contact our support team at nickuajing@gmail.com within 48 hours of delivery. Please save all packaging material and damaged goods before filing a claim.
7. Incorrect Address
Please ensure all shipping information is correct. If an incorrect address is provided and the package is returned to us or lost, the customer will be responsible for the reshipping costs.